Ordered online for delivery to Yogyakarta for my aunt's birthday because of the tulips.
Got a whatsapp telling me the 3 tulips are out of stock and they’re going to replace it with 6 white roses.
First of all, if your rarest flower in your bouquet that fetch the premium price is out of stock, you don’t offer basic flowers to replace it, either pick something equally special or kindly refund either partially or wholly.
I asked for pink hydrangea instead of the 6 roses cause time constraints and they complied.
I should have asked for a refund and choose something else because the end result, for some reason, looks like the some of the flowers have wilted already.
Especially the eucalyptus. It doesn’t look fresh.
Don’t pick the luxury bouquet for delivery outside of Jabodetabek. The quality is hit and miss. This time, it’s a miss, not worth the premium price.
The speedy customer service is commendable. Sadly, the end bouquet just falls short of expectation.
My aunt still loves it but I know they could be so much better, definitely not worth the pretty penny.